Genesis Ownership

Redefining luxury customer service

At Genesis, we believe in the Korean philosophy of “Son-nim,” or treating every customer as an honored guest. That’s what makes our approach to customer service unique—the belief that your experience should be nothing less than exceptional, from first glance through ownership.

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Genesis Concierge

Genesis Concierge guides you through every step of the process to help you find the perfect vehicle. From acting as your personal liaison with Retailers to arranging at-home test drives*, the complimentary Genesis Concierge is redefining luxury shopping.

Contact Us

Complete this form and Genesis Concierge will respond using your preferred communication method: email, phone or text.

Meet Your Concierge

Genesis Concierge will gather information to help you gather information compare vehicles or book a test drive. Whatever you need, we’re here to help.

Find Your Perfect Match

When the time comes for you to make a purchase or complete a lease, Genesis Concierge will work with your local Retailer to ensure you receive priority service, including delivering paperwork or even your vehicle to your home.

Technology

Stay connected and in control

Connected Services

Complimentary luxury support comes built in with Genesis Connected Services. Features like Enhanced Roadside Assistance, Remote Start with Climate Control and Stolen Vehicle Recovery* ensure you’re always taken care of.

Find a Retailer

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Genesis Intelligent Assistant®

Access the full array of connected services, control your vehicle with remote features, get a comprehensive health report and more—all from your smartphone with the Genesis Intelligent Assistant® app*.

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OVER-THE-AIR UPDATES

With Over-the-Air (OTA) technology, wireless communication delivers the latest software directly to your vehicle. OTA updates* enable your vehicle to update essential safety, performance and feature enhancements—all without visiting a service center.

Discover OTA Updates

Ownership Benefits

Peace of mind when you need it

Exemplary customer convenience and support come standard with Genesis. And on-call Service Valet and 24/7 Roadside Assistance are only the beginning.

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Service Valet

Get your vehicle serviced without leaving your home or office with our complimentary Service Valet*. We’ll perform remote diagnostic checks and even send a Courtesy Replacement vehicle should you need it.

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24/7 Roadside Assistance

Should your travel plans take an unexpected turn, 5-year complimentary Roadside Assistance* provides tire changes or transportation to the nearest Genesis Retailer. Also included is reimbursement for certain overnight inconveniences.

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Complimentary Maintenance

Complimentary Scheduled Maintenance* keeps you secure on road with vehicle checks, oil and fluid services and select parts replacements for 3 years or 36,000 miles, whichever comes first.

Genesis Electric

The Power of Going Electric

Genesis is doing its part to put more electric vehicles on the road and bring clean energy solutions to your home with an emphasis on customer convenience, elegance and sustainability.

Tesla Charging Network

Beginning in 2025, Genesis EVs will come equipped with NACS adaptors, allowing them to charge up at any Tesla’s Supercharging stations across North America. This gives Genesis EV owners even more confidence on the open road, offering total compatibility with CSS and NACS stations alike.

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You’ll receive 3 years of complimentary access to charging stations in cities and along major highways with our partner Electrify America*. Enjoy seamless charging while you run errands— many of our fast-charging stations are located in popular shopping areas for your convenience.

EV warranty

The Genesis EV Battery Warranty offers added peace of mind. As the original owner, we’ll cover the repair and/or replacement of your EV battery for 10 years or 100,000 miles*.

Explore Genesis Electric